Kapten Reviews

Terrible driver names Hassan : FE61YRV - +44 7447 484517 -

Waits around for 10 minutes and drives in circles waiting for you to cancel your trip. Cost me a very big job opportunity.

0 stars Kapten / Free Now -

Terrible is the best way I can put this right now : I’m very dissappointed.

My first time using Kapten and my last time using this company. I heard from alot of my friends that Kapten isn't that great and based off the reviews I can see why. So, I booked a cab to take me to work and the time the driver was to come to my property was increasing. Next thing you know he cancels and I've been charged so I'm annoyed. When I speak to customer service I am visibly annoyed and the way this melon spoke to me was bad. Also, he either dropped the phone or it was cut!!! I have used uber, bolt etc and Kapten is the worst. I use to work in customer service years ago and you would speak to annoyed customers in a calm way not perpetuate the situation.

Six months ago I would have rated this as 5 stars, but since lockdown ended in London, I can't get a car. Multiple times the app tells me there is a car 4 minutes away, so I make sure I'm ready to go and then order a car - it now takes minimum 5 minutes to find a driver (usually longer), and the driver is often 15-20 minutes away. If I don't cancel immediately because I can't wait that long, the driver cancels. This is not a system that works.
I swore I wouldn't return to uber, but I've had to use them a few times recently because I was relying on catching a cab at those times. It's the bus for me now.

The most horrific service i have ever experienced . My life felt in danger as a women i felt very unsafe with this driver like he had a HATE for women never would i recommend this company

Cheaper service in the market with same quality than uber or any other.

I would honestly just stick to Uber and avoid all the other jokers. I have 1) experienced drivers go on wild goose chases, 2) complain about the congestion charge; then if stay at home please and don’t take jobs and 3) push hard on the brakes at a red light. Had a big shock. Safety must come first. Soon it will become the wild west on the street of London.

Appalling backend systems, ever since it was acquired by Freenow it's impossoble to get any invoices. Each system doesn't talk to the other and you waste time logging in/out of different brands to try and get the receipts. It's caused us an accounting nightmare. Customer service is a joke, three times we've written in and each time the response is more absurd.

I switched from Uber to Kapten a while ago and was pretty happy with it even though there were less cars available. Since it moved on FreeNow, this became absolutely ridiculous how difficult it is to get a car in a reasonable time. I am using it weekly at the moment and usually it takes 2 to 3 attempts to get a car. I have had: drivers cancelling after 10 mn obviously driving to the wrong direction, cars being 15mn away when the app said that would be a 4mn wait, drivers not cancelling but not answering on the phone and not moving at all.
Knowing that i use it to go to my hospital appointments, this is very annoying. I will download Uber again or use minicabs when i can plan...

Very poor service I definitely won’t be using Free now again

Even though the service level varies a lot depending on the driver, I think Kapten has a good customer service. I did not have a bad experience with them.
The only issue is that you always wait longer than it first shows. Let's say it shows 3 minutes, you'll wait for 8.

Update: I had the same experience yesterday (April 26, 2021). Showed 3 minutes, waited for 10, still 5 minutes to go, I had to cancel... I’m afraid I won’t use the service again.

Ruse stafe and poor customer service

I waited in the allocated spot for almost 15 minutes. After calling the diver twice, it transpired that he was in the location from which I’d called the cab.

Despite the all showing differently (which I explained), the driver proceeded to direct me to the car, calling me a ‘silly girl’, and when I thought I was unable to hear, a ‘stupid bit*h’.

I understand that it’s not always possible for technology to work as desired, but that was pretty unexpected.

Oh, and - while I’m not massively worried about Covid myself, the driver wasn’t wearing a mask. If you’re high risk or anxious, not ideal.

fraud. In application they showed 9 euro but they charged 45 euro.

Honestly the worst service! I live in central London, I requested a ride and i was told it was going to take 20minutes for a driver to get to me, I went to cancel the appointment through their app and couldn’t, I contacted the driver and he told me he couldn’t cancel it and that I’d have to speak to customer service -THERE IS NOT CUSTOMER SERVICE! And when I called him back he said he’d cancel, of course he didn’t and I was charged for my trip! And then trying to get my money back has been ridiculous

Go Uber or Bolt. If they’ve messed up they’ll refund you straight away and have far more drivers

Hi there I want just a munching I've took a cab with kapten the driver charge me extra money and when I've looked to the receipt it say is tip which I didn't give it. So be careful make sure when you log off with driver doesn't do any doggy move with the tips charge that will end up paying bill you don't need to.